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brainware holding AG / Spider

Consulting according to ITIL

Certainly better with experience. Using the specifications of ITIL as a basis, we guide you through the optimisation of your IT operation. For example, when implementing Spider Asset CMDB, the foundation for an effective IT operation. However, you will also use our knowledge in defining the accompanying processes.

Our advisors are ITIL certified. A solid knowledge of ITIL guarantees a service conforming to industry standards. Whether for configuration management and the underlying CMDB, for incident, problem, release or change management: The IT Infrastructure Library is the guideline for the practice-orientated implementation according to existing specifications.

Our advisors have practical experience. We have developed best practices based on ITIL from an innumerable projects for medium and larger enterprises. These guidelines optimise the technically possible with the functionally sound.

Our advisors are flexible. Through the regular exchange of experience and team collaboration, our consultants are familiar with many critical scenarios and their solutions.
ITIL – more than a guideline

The IT Infrastructure Library was developed as a guideline for optimal IT operation in England for the British Government. The guideline has established itself as a standard according to which the services and processes within an IT department of a company are organised.

CMBD – centralised information

CMBD – centralised information
The basis of many processes is Configuration Management Data Base (CMDB), a data base for saving all configuration data. Spider Asset is such a CMDB.

 
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